| Your overall satisfaction with the sales experience | | | | | | | | | | |
| The sales person keeps promises | | | | | | | | | | |
| The salesperson made an effort to understand your needs | | | | | | | | | | |
| The maintenance requirements and operational features of your vehicle were explained sufficiently | | | | | | | | | | |
| Your new vehicle being delivered with the specifications you agreed to? | | | | | | | | | | |
